Official cancellation, customized order rules and refund processing guidelines
Customers MUST inform AR-RAZZAQ MUTTON & CHICKEN MART of any cancellation request at least 24 hours before the scheduled delivery, service, or order processing time.
Cancellation of an order is subject to the current order status. If the cancellation request is received less than 24 hours before the scheduled delivery or service time, or once the order has been prepared, dispatched, or delivered, cancellation MAY NOT be accepted.
Customized, bulk, or specially prepared orders MAY NOT be eligible for cancellation once preparation or processing has started.
Where applicable, cancellation charges may be deducted from the amount paid by the customer, depending on the stage of order processing.
If a refund is applicable, the eligible refund amount will be processed through the original payment method or another payment method communicated by AR-RAZZAQ MUTTON & CHICKEN MART. The eligible refund amount will be processed within 7 to 10 working days from the date of approval of the refund.
AR-RAZZAQ MUTTON & CHICKEN MART reserves the right to cancel an order due to product unavailability, operational issues, incorrect information, payment issues, or other unavoidable circumstances. In such cases, the customer will be informed and, where applicable, the eligible amount will be refunded.
By placing an order or confirming a service online, the customer acknowledges and agrees to this Cancellation Policy. Online confirmation constitutes acceptance of this policy, and no physical signature is required.
